Dish Zero respects your privacy and is providing this Privacy Policy to explain how we collect information from you, and how we use it. Please read this policy carefully.
By accessing and/or using this website, you consent and agree to be bound by the terms and conditions set forth below. Dish Zero reserves the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post any changes on this website. If you object to such changes, we will honor our prior policies as to any data previously collected. If you disagree with the changes in our policy, please do not access or use the site or Dish Zero's products or services after the posting of such changes on-line. By accessing the website following the posting of changes to this Privacy Policy, you agree to all such changes.
1. Collection and Use of Information.
We may collect "Personally Identifiable Information" about you (for example, your name, address, telephone number, credit information, etc.) in order to communicate with you or provide you with services that you have requested. "Personally Identifiable Information" refers to information that you provide to us through the Internet that can be used to uniquely identify you.
We may send you email promotions and other information that may be of interest to you from Dish Zero or from its partners. If you do not wish to receive such communications, you can simply opt-out of such communications at the time of your initial application, or at any later time by contacting us by email at the address below.
We may collect, use and disclose information that is not Personally Identifiable Information (for example, we may keep track of, use or disclose aggregate statistics regarding the number of visitors to our web site and other information that does not uniquely identify you). Typically, this data is gathered through the use of automated "cookies."
Cookies are alphanumeric identifiers that a website transfers to an individual's hard drive for record-keeping purposes to track site and user activity. The use of cookies is an industry standard and you will find most major websites use cookies. By showing how and when visitors use our site on an aggregate basis, cookies help us better determine which areas of our site are popular or useful, and which areas are not. Many improvements and updates to our site are based on such data as total number of visitors and pages viewed. In addition, we may also solicit your feedback in on-line surveys that are optional.
We employ some vendors to perform functions on our behalf. Examples may include processing applications, and email administrative functions. These vendors are under a strict contractual obligation to use confidential data only for those purposes for which they are hired.
Except as otherwise provided in this Privacy Policy, as amended from time to time, we maintain full rights to any information collected on this site, and may freely collect and use such information, unless prohibited by applicable law. In the event of a change in control of Dish Zero or a sale of its assets, any Personally Identifiable Information or other information owned by Dish Zero may be transferred to such successor, but only if the successor remains bound by this Privacy Policy.
2. Privacy Practices of Third Parties, Advertisers, Vendors and Others.
This website may contain advertisements and links to other sites. Dish Zero is not responsible for the content or privacy policies or practices of any advertisers or linked sites or for the content, privacy policies or practices of any third parties (including credit card providers). To the extent that you disclose Personally Identifiable Information to any advertisers, linked sites or other third parties, different rules may apply to their use or disclosure of Personally Identifiable Information, and we encourage you to review their privacy policies before disclosing Personally Identifiable Information to them. We reserve the right to share, rent, sell or otherwise disclose your information with/to third parties in accordance with applicable laws. These third party businesses may include, but are not limited to: providers of direct marketing services and applications, including lookup and reference, data enhancement, suppression and validation; e-mail marketers; and telemarketers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services and/or other offers.
3. Access or Corrections to Your Information.
If you identify any inaccuracy in your personal information, or you need to make a change or would like to verify such information, please contact us so that we may update our records. Our contact information is set forth in section 5 below. We will use commercially reasonable efforts to accommodate all such requests.
4. Children.
This website is intended for use by adults. Dish Zero does not knowingly collect or use information from children.
5. Contacting Us.
If you have any questions or concerns regarding this Privacy Policy, or you wish to access or make changes to information about you, please contact us by mail, email, telephone or fax as follows:
Dish Zero LLC
PO Box 25158
Scottsdale, AZ 85255
E-Mail: cs@dishzero.com
Toll Free: 1-866-443-4740
Secure User Guarantee
Dish Zero knows that your personal information is valuable and we want to protect it at every stage of the application process. To do this:
- We use Secure Socket Layer (SSL) 128-bit encryption to encode and decode any information that is sent over the Internet between your computer and our server.
- Our servers are located behind a firewall to try to prevent unauthorized people from being able to retrieve any applicant data.
- To further protect your application, critical data is encrypted within our database.
We use these technical and organizational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction, or against access by unauthorized persons. Nevertheless, your confidential use of this website cannot be guaranteed by us. We shall not be responsible for harm that you or any person may suffer as a result of breach of confidentiality in respect to your use of our site or any information you transmit to our site.
DISH NETWORK Privacy Policy
As a subscriber to the DISH Network satellite television service provided by EchoStar, you are entitled under Section 338(i) of the Communications Act of 1934 (the .Communications Act.) to know the following:
- the limitations imposed by the Communications Act upon satellite carriers in the collection and disclosure of personally identifiable information about subscribers;
- the nature of personally identifiable information we collect and the nature of the use of such information;
- the nature, frequency, and purpose of any disclosure of personally identifiable information which may be made and to whom;
- the period during which we maintain personally identifiable information;
- the process for gaining access to your personally identifiable information; and
- your rights under the Communications Act concerning personally identifiable information and its collection and disclosure.
In this notice, the terms .EchoStar,. .DISH Network,. .we,. .us,. or .our. refer to the operating company subsidiary of EchoStar Communications Corporation that owns and/or operates the DISH Network direct broadcast satellite television service. The term .you. refers to you as a subscriber to our satellite television service.
The kind of information that the Communications Act and this notice apply to.
The Communications Act applies to personally identifiable information that you have furnished to EchoStar, or that we have collected using the satellite system, in connection with the provision of our satellite television service or other service. Personally identifiable information is information that identifies a particular person; it does not include aggregate data that does not identify a particular person or persons.
The kind of personally identifiable information that EchoStar collects.
The Communications Act authorizes EchoStar as a satellite carrier to use its satellite facilities to collect personally identifiable information concerning any subscriber for the following purposes:
- in order to obtain information necessary to render our satellite television service or other services to our subscribers; and
- to detect unauthorized reception of satellite signals.
The Communications Act prohibits EchoStar from using its satellite facilities to collect personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber's prior written or electronic consent. In order to provide reliable, high quality service to you, we keep regular business records containing information about you that may constitute personally identifiable information. These records generally include the following information: your name, service address, billing address, e-mail address, telephone number, social security number, bank account number, credit card number, and other similar account information. We may also collect and maintain other information about your account, such as billing and payment history, service information, customer correspondence and communications records, records indicating the number of television sets and devices connected to our satellite facilities, and the programming service options you have chosen. Additionally, if you rent your residence, we may have a record of whether landlord permission was required prior to installing our satellite facilities as well as your landlord's name and address. When you use our interactive or other transactional television services, the satellite system automatically collects certain information on your use of these services. Most of this information is used to carry out a particular request you make using your remote control or set-top box and is not personally identifiable information. This information may include information required to change your television channel, review listings in an electronic program guide, and pause or fast forward through certain programs, among other information. It may also include other information such as the time you actually use our services and the use of other features of our services, and which menus and menu screens are used most often and the time spent using them. If you watch a pay-per-view program or purchase a product or service, for example, the system may collect certain personally identifiable information such as account and billing-related information related to the pay-per-view programs or other products or services ordered so that you may be properly billed for them. We may also combine your personally identifiable information, with personally identifiable information obtained from third parties for the purpose of creating enhanced databases or business records and we may use these databases and these business records in marketing and other activities related to our satellite service and other services. We also maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires.
The ways that EchoStar uses personally identifiable information.
We collect, maintain, and use personally identifiable information as permitted by the Communications Act. We use this information primarily to conduct business activities related to providing you with our satellite television service and other services, and to help us detect theft of service. Generally speaking, we use personally identifiable information in connection with billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention. We also use personally identifiable information to:
- install, operate, provide, and maintain our satellite television service and other services;
- confirm you are receiving the level(s) of service requested and are properly billed;
- identify you when changes are made to your account or services;
- inform you of new products or services that may be of interest to you;
- understand the use of, and identify improvements to, our services;
- detect unauthorized reception of our services;
- determine whether applicable policies and terms of service are being violated;
- configure satellite television service-related devices;
- comply with law; and
- as otherwise necessary to provide the service.
Disclosure of personally identifiable information to others. EchoStar considers the personally identifiable information contained in our business records to be confidential. The Communications Act authorizes EchoStar to disclose personally identifiable information concerning any subscriber for the following purposes if the disclosure is:
- necessary to render, or conduct a legitimate business activity related to, the satellite service or other services provided to the subscriber;
- required by law or legal process (as described below in this notice); or
- of the names and addresses of subscribers for .mailing list. or other purposes (subject to each subscriber's right to prohibit or limit this disclosure as described below in this notice).
The Communications Act prohibits us from disclosing personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber's prior written or electronic consent. We may disclose personally identifiable information as provided for in the Communications Act when it is necessary to render, or conduct a legitimate business activity related to the satellite television service we provide to you. Generally, these disclosures involve billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention. We may also collect, use, and disclose information about you in non-personally identifiable or aggregate formats, such as ratings surveys and service usage and other statistical reports, which do not personally identify you, your particular viewing habits, or the nature of any transaction you have made over the satellite television system. The frequency of any disclosure of personally identifiable information varies in accordance with our business needs and activities. The Communications Act authorizes EchoStar to disclose limited personally identifiable information to others, such as charities, marketing organizations, or other businesses, for satellite or non-satellite .mailing list. or other purposes. From time to time we may disclose your name and address for these purposes. Any .mailing list. and related disclosures that we may make are limited by the Communications Act to disclosures of subscriber names and addresses where the disclosures do not reveal, directly or indirectly, (i) the extent of any viewing or other use by the subscriber of a satellite service or other service provided by us; or (ii) the nature of any transaction made by the subscriber over any facilities used by us. As provided for in the Communications Act, we may disclose personally identifiable information about you to our affiliates or to others who work for us, such as outside auditors, professional advisors, service providers and vendors, potential business merger, acquisition, or sale partners, and regulators when the disclosure is necessary to render, or conduct a legitimate business activity related to the satellite television service or other services we provide to you. We also may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel or to third parties such as, charities, marketing organizations, or other businesses, in connection with disclosures made for .mailing list. or other purposes as described above in this notice. If we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, in most instances our subscribers' personally identifiable information will be one of the items transferred as part of the transaction.
Limiting EchoStar's use and disclosure of personally identifiable information.
You have the right at any time to prohibit or limit disclosure of your personally identifiable information for .mailing list. purposes as described above in this notice by contacting us by telephone at 1-888-367-1428 or 1-888-367-1429 (Spanish). You can visit us at www.dishnetwork.com/myaccount. If you prefer to contact us in writing, you may send a written request to DISH Network, Attn: CSS/PRIVACY, PO Box 6633 Englewood, CO 80112. Be sure to include your name and address and your DISH Network account number. The written request should be signed by the person who is identified in our billing records as the subscriber. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts, your notice must separately identify each account covered by the request.
When EchoStar is required to disclose personally identifiable information by law.
We make every reasonable effort to protect your privacy as described in this notice. Nevertheless, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant. The Communications Act requires EchoStar as a satellite carrier to disclose personally identifiable information to a third party or governmental entity in response to a court order. If the court order is sought by a governmental entity, the Communications Act requires that the satellite subscriber be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order. At such a proceeding, the Communications Act requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case. In addition, under the authority of an administrative subpoena, state welfare agencies may obtain the names, addresses, and certain other information of individuals as they appear in the subscriber records of the satellite company with respect to those who owe, or are owed, welfare or child support, for example. This information may be obtained without a court order and does not require that a subscriber be given notice of and the opportunity to contest the disclosure. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations, and to enforce our rights under our terms of service and policies, in court or elsewhere.
Protection of personally identifiable information.
We follow industry-standard practices to take such actions as are necessary to prevent unauthorized access to personally identifiable information by a person other than the subscriber or us. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose personally identifiable information.
Maintaining personally identifiable information.
EchoStar maintains personally identifiable information about you in our regular business records while you are a subscriber to our satellite television service or other services. We also maintain this information for a period of time after you are no longer a subscriber if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If there are no pending requests, orders, or court orders for access to this personally identifiable information, we will destroy the information after it is no longer necessary for the purposes for which it was collected.
Examining personally identifiable information.
You may examine your personally identifiable information that we collect and maintain in our regular business records. In most cases, the personally identifiable information contained in these records is billing and account information. If you wish to obtain a copy of the information, please mail a written notarized request for a copy of your personally identifiable information to DISH Network, Attn: CSS/PRIVACY, PO Box 6633 Englewood, CO 80112, giving us a reasonable period of time to locate and prepare the information for your review. All requests must include your DISH Network account number. We will mail the information to you at your current billing address. You will only be permitted to request records that contain personally identifiable information about you and no one else. In order to protect you and ensure that the request is being made by the true person to whom the information pertains, we will only process notarized requests. You will be provided a reasonable opportunity to correct errors if any of the personally identifiable information is inaccurate.
Recourse for violation of your privacy rights.
If you believe that you have been aggrieved by any act of ours in violation of the Communications Act, you may enforce the limitations imposed on us by the Communications Act with respect to your personally identifiable information through a civil lawsuit brought in a United States District Court seeking damages, attorney's fees, and litigation costs reasonably incurred. Other rights and remedies may be available to you under federal or other applicable laws, as well.
Changes to this notice.
As required by the Communications Act, we will provide you with a copy of our subscriber privacy notice annually. We may modify this notice at any time. We will notify you of any material changes through written, electronic, or other means as permitted by law.