You have questions about DISH Network, we have answers! Here are the most asked questions we receive about ordering or installing the DISH TV service. Can't find your answer regarding DISH TV here? Ask us your Satellite TV question by phone or email! Please call us at or contact us by email for a quick response to your question about Satellite TV.
Q – What local channels are available in my area?
A – Local channels are available in over 175 cities and ninety-five percent of homes with televisions. DISH Network local channels page to see what local channels you’ll receive. The cost for local channel programming is $5.99 per month per account (not per TV).
Q – What channels are available in each programming package?
A – To compare all channels available in each of our main channel packages, please visit our DISH TV Package Programming Guide.
Q – What package includes the channel I want to receive?
A – The quickest way to see what package includes the channel you are looking for is by viewing our DISH Network Programming Comparison Guide.
Q – How do I know if I can get local channels?
A – You can easily review what local channels are available by visiting our DISH Network local channels page. The cost for local channel programming is $5.99 per month per account (not per TV).
Q – Do we need an antenna for local channels?
A – No. If local channels are available in your area, you will only need the standard satellite dish that comes with your installation.
Q – Where can I get a list of all international and foreign language channels?
A – Please visit our DISH Network international programming page to see what foreign language channels are available.
Q – Can I get only international programming?
A – The following international programming packages can be ordered as standalone packages; DISH Latino, DISH Latino Dos, DISH Latino Max and the Great Wall Package. All other individual international channels must be purchased in addition to a package.
A - A wide choice of Spanish language programming packages are offered. These include;
DISH Latino Dos – An excellent value package with 65 Spanish-language and more than 150 English-language channels with local channels, view channels.
DISH Latino Max – DISH Latino Max are included so you get maximum viewing value with 65 Spanish-language channels and more than 235 English-language channels, view channels.
Q – Can I substitute one channel for another in my channel package?
A – At this time we do have available a limited number of channels that can be substituted between packages. Also, at any time you are able to upgrade or downgrade your channel packages. Subscribing to a value package such as Classic Bronze100 or Classic Silver 200 will ensure you watch the full breadth of channels that are important to you.
Q – Can I block certain channels from being available on my TV?
A – Yes. Our receivers are equipped with an “Parental Locker” feature to block selected channels from being able to be viewed.
Q – Is there an additional charge to get local channels?
A – Local channels are an additional $5.99 per month.
Q – What specials are you running now?
A – DishZero guarantees to have the lowest prices on DISH TV programming. Please call one of our trained customer service agents at 1-866-443-4740 to learn more of any new promotions.
Q – Who do I contact to estimate my total monthly cost for the programming package I want, equipment and installation?
A – Our trained agents will be able to assist you in all questions on your monthly billing and programming. Please call 1-866-443-4740.
Q – Is the cost of the receiver and DVR included in my monthly fee?
A – For all standard installations the cost of the receiver is included. For DVR systems, each receiver is $5.98 per month. Special receiver configurations may incur an additional monthly fee.
Q – Do I pay the same monthly service price if I have more than one TV setup?
A – In most instances, yes. You pay only one price for your channel packages no matter how many TVs are connected to your system. There may be an additional cost for multiple receivers depending on your system configuration. Subscribers with a High Definition receiver model 211 or 722 will incur a $6.00 per month per receiver HD enabling fee unless subscribed to any HD value packs.
Q – What is the minimum I can pay each month for service?
A – This depends on what channels you want to receive. Our lowest priced channel package is $19.99. This package includes 40+ channels.
Q – Is the $39.95 activation fee charged per TV or receiver?
A – No. This is a one-time fee that is charged for the activation of your entire system and is credited on your first bill for service with an 24 month commitment.
Q – Do I need a credit card to subscribe to DISH TV?
A – Only for the initial $39.95 activation fee, which will be credited with an 24 month contract. Most of our promotions require a credit card for contractual purposes, as we supply the equipment at little or no cost. We do require that the name on the credit card and the name on the DISH Network account match to prevent fraud. When the account is set up, the credit card number is linked to the account in a secure location that cannot be read by our Customer Service Representatives. If the contract is defaulted, the promotion cancellation fee (if applicable) is charged to that card. You are not required to make your monthly payments with a credit card.
Q – Do you offer internet service?
A – Yes. We offer the DISH Network/Wildblue and Clearwire Wireless Broadband. Please contact us at 1-866-443-4740 for further details and to order this service. Online ordering of internet access service is not yet available.
Q – Why do I need to give out my social security number?
A – A social security number is needed because we are giving away over $2,000 worth of equipment and we want to make sure everyone we give the equipment to has good credit. We understand that you may not be comfortable giving out your social security number but you can be assured that when you are purchasing satellite TV service from a reputable like the DISH Network, you have the security of purchasing from a company that has been in business for over 15 years, has over 11 million customers and is a publicly traded company on NASDAQ.
Q – Does your current offer apply to someone who currently has DIRECTV and wants to switch due to poor service?
A – Yes!
Q – Do you have a retail store where I can speak with a live person? A- We do not have a retail store but we do have 300+ sales associates available to take your call 7 days a week. Please call us at 1-866-443-4740.
Q – How long does installation take?
A – Installation time varies depending on the number of TVs that are installed but a general rule of thumb is two TV installations are complete in approximately 1 1/2 hours and four TVs can be installed in 2 hours.
Q – How soon can I be installed?
A – Most installations can be complete in 48 hours from the time of ordering, and if local installers are available in your area you may be installed in as little as 24 hrs. Please call us at 1-866-443-4740 to inquire when your DISH TV can be installed.
Q – Will wiring be installed in my house just like the cable company does?
A – Yes. Most installations will be completed with new, high quality cabling for the clearest digital picture on your TV.
Q – Can my service be installed using my existing cable jack outlets in my wall?
A – If your existing cable jack outlet is of sufficient quality, our installers may be able to provide DISH Network service through it.
Q – Can I watch separate programming on two TVs with a single DISH TV receiver?
A – Yes. You can order a dual-room receiver that can provide programming to two televisions at once and different channels can be watched on each separate television. The receivers that are capable of this are the DISH DVR 722, DISH DVR 625 and the DISH DVR 622.
Q – Can I have a receiver that supports picture-in-picture (PIP)?
A – Yes. Our following receivers support (PIP); the DISH 722 and the DISH 622.
OVER 150 NATIONAL HD CHANNELS - HDTV 1080i
DVR - Never watch TV the same again.
SPORTS - The best in NBA action with League Pass and ESPN Full Court
DISH GAMES - Disney Channel - Play Games on your TV!
INTERNATIONAL CHANNELS in over 25 languages! Choose from over 135 channels
SIZZLING HOT PAY PER VIEW - with Parental Lock
SIRIUS Satellite Radio - 60 Channels - Commercial Free - including Howard